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Distance Learners: Distance Learner Support Service

COVID-19 update

Adsetts and Collegiate Library buildings have now reopened and are open all day, every day: 24 hours a day - 7 days a week - 365 days a year. 

Please check our dedicated online guide for more information and to find out how to make the most of your library off-campus. Our online resources will remain available through the Hallam Library Online homepage.

During this period the Distance Learner Support Service will continue to support students as much as possible. You can continue to contact us for support by emailing

If you cannot get online from home, access specialist software or have general questions about the University's approach to COVID-19 please contact Hallam Help.

Please be advised that postal services are experiencing delays due to COVID-19, and there may be a delay in you receiving your books. If you have concerns about the length of time it is taking for your books to reach you, please get in touch with us. 

Distance Learner Support Service

We can offer support for the following students:

  • Students on designated distance learning courses
  • Students referred to the service by their faculty
  • Students referred to the service by Disabled Student Support 
  • Students referred to the service by the Inclusive Support Team

Postal loans

We can post out books requested by you to a home or work address (UK and Ireland only). Simply contact us with the details of the books you wish to borrow. 

For more details on how to make a postal loan request, please see our FAQs page

Extended borrowing periods

We offer extended borrowing periods of an initial 3 weeks, and then loans can be renewed for an additional 2 weeks.

For more details on how long you can borrow books for, please see our FAQs page.

Access to book chapters and journal articles not available online

We can supply copies of journal articles that are only in print and send them to you by email. We can also scan chapters from print books for you and send them to you by email. 

For more details on how to make a request, please see our FAQs page.

Contact details

Distance Learner Support Service 
Library and Student Support Services
Adsetts Centre
City Campus  
Sheffield Hallam University
Howard Street
S1 1WB

Tel: (+44) 0114 225 2127

Adsetts Library [map pdf]
Collegiate Library [map pdf]

Sheffield Hallam University
City Campus, Howard Street
Sheffield S1 1WB